Removing A Purchased Login Without Removing An Inside Team Member

With our customizable logins for your inside team members, you can control what they can see and edit within the account by setting specific permissions. However, if you no longer need this feature for one of your team members and wish to remove it from your subscription, follow the steps below to remove a purchased login without fully removing the team member!

Written by Ashley
Updated on July 23, 2024

Navigate to your Profile by clicking on the gear icon located in the upper right-hand corner, then select Profile.
On your profile, locate the Inside Team section beneath your Account Details, then click View Profile beneath the desired Inside Team member's card.
Beneath the Profile Details, hover over the Profile Login, then click on the red trashcan icon.
Once selected, a pop-up window will appear confirming if you wish to remove the inside team login. To proceed, click Remove.
You will then be redirected to the Billing page where you can update your subscription to remove the additional login fee.
On the billing page, you must click the Make/Update Payment button to fully remove the login. Before doing so, ensure your subscription is up to date and email billing@wiseagent.com to remove any unwanted, pending payments prior to removing the login.

Removing A Purchased Login Without Removing An Inside Team Member

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