If you’re running into errors or experiencing unexpected behavior while using Wise Agent, clearing your browser’s cache and cookies can help resolve session-related issues.

Why this helps:
When you visit a website, your browser stores pieces of data (like images, scripts, and login sessions) to help pages load faster in the future. However, over time, these stored files, called cache and cookies can cause problems:

  • Pages may not load correctly

  • You might stay stuck on an old version of a page

  • Login sessions may get disrupted

  • Errors like “secure connection failed” can appear unexpectedly

Clearing your cache and cookies can often resolve strange behavior, especially after a system update or when a secure connection issue can’t be reproduced by others.

âś… What happens when you clear them:

  • Cache: Removes saved images, scripts, and files from websites

  • Cookies: Logs you out and resets website preferences

  • Result: Fresh session, fewer errors, and often smoother performance

Here’s how to do that based on the browser and device you're using:

Google Chrome (Windows & macOS)

  1. Open Chrome

  2. Click the three-dot menu in the top-right corner

  3. Go to Settings

  4. Click Privacy and security on the left

  5. Select Clear browsing data

  6. Set Time range to All time

  7. Check Cookies and other site data and Cached images and files

  8. Click Clear data

Safari (macOS)

  1. Open Safari

  2. Click Safari in the top-left menu bar

  3. Select Preferences

  4. Go to the Privacy tab

  5. Click Manage Website Data

  6. Click Remove All, then confirm

Microsoft Edge (Windows & macOS)

  1. Open Edge

  2. Click the three-dot menu in the top-right corner

  3. Go to Settings

  4. Click Privacy, search, and services

  5. Scroll to Clear browsing data

  6. Click Choose what to clear

  7. Set the Time range to All time

  8. Select Cookies and other site data and Cached images and files

  9. Click Clear now

Mozilla Firefox (Windows & macOS)

  1. Open Firefox

  2. Click the three-bar menu in the top-right corner

  3. Go to Settings

  4. Click Privacy & Security

  5. Scroll to Cookies and Site Data

  6. Click Clear Data

  7. Select both options and click Clear

âś… After Clearing Cache:

Once you’ve cleared your cache and cookies:

  • Close all open browser windows

  • Reopen a new browser window

  • Go to wiseagent.com and log in again

Still having trouble?
Please contact us and let us know:

  • What you're attempting to do

  • What browser and version you're using

  • What operating system (Windows 11, macOS Sonoma)

  • A screenshot of the error, if possible

Our team is happy to continue troubleshooting with you!